Jardine Motors Group

The after sales service I received from MB Thurrock was by far the worst service I have ever received . They will not respond to emails and it feels like we have got your money now and don't care . Steer clear this is not a reputable dealership
Sep 11th, 2022

Absolutely appalling company. No interest in customer service what so ever and are happy to let their dealerships break the law and lie to customers
Aug 12th, 2022

DO NOT trust this outfit Do not trust this outfit. Placed an order for a nearly new Defender from group stock. Having searched for a Defender 110, diesel, HSE or First Edition I received 13 results. Made a selection, ordered and paid the initial deposit online. Two days later the dealer informs me that the vehicle was already sold, a website error to blame apparently. I completed a second search, printed the remaining 12 vehicles from the search results and visited Milton Keynes dealer. 8 of the remaining 12 vehicles for sale on the website were already sold and shouldn't have been advertised. Being flexible we selected one of the remaining 4 vehicles at an increased cost. Now they can't deliver that vehicle within the seven days stated on the website. 10,000 paid in deposits and no sign of the vehicle. 1 Week delivery claimed on the website - still they cannot confirm a delivery date. Now I have to rearrange my insurance again because of their failure to live up to website advertising. I will have to do that yet again when they finally decide when I can have the vehicle they promised in 1 week. DO NOT ORDER FROM THE WEBSITE. 70% of available stock from my search results was not theirs to sell. They know this having been told last week but still vehicles they do not own are for sale on the website, including the one Ive purchased! (This web site has now been amended in places) Is it not illegal to offer for sale goods you have no hope of delivering? Taking deposits under false pretence? Fare to say that Im totally disgusted with mis selling to gain a customer deposit. IF ITS NOT FOR SALE DONT ADVERTISE IT! IF YOU CANT DELIVER WITHIN THE TIME YOU STATE DONT ADVERTISE IT AS SUCH. DONT TAKE DEPOSITS FOR PRODUCT YOU HAVE NO WAY OF DELIVERING. BE HONEST IF YOU WANT YOUR CUSTOMERS TRUST.
Dec 10th, 2021

SHOCKING!!! So very poor on communication. If you do get a car from them just hope you don't need to get back to them. They love email but don't respond to them. After 12 minutes on hold for customer service then gave up. I have never had such a bad experience. Exceptional? YES to the point you have made me ill.
Oct 23rd, 2021

Not great mate an inquiry was told ill phone back, nothing until I sent email then called back . Made an insulting offer on my px over 1500 less than other bmw dealer's and we buy any car!! Would definitely recommend you shop around.
Sep 20th, 2021