Santander

Lee updated my name and gender on my card as I am trans, with no issues or questions asked, however they still kept misgendering me (calling me "he", "him" and "mate") when I had just changed my title to "Miss" on my card...
Apr 28th, 2023

Open Saturday mornings ...good for a bank
Apr 14th, 2023

It is so nice and important to be able to go into a bank and deal with things with an actual person! I came in a couple of weeks ago needing help with a bank transfer and statements etc due to purchasing a flat for my elderly Mother ,(which has been very stressful). Stacey was excellent. She was very helpful, kind , calm and professional. She has served me a couple of times previously and has always been great. The branch in general has a friendly and welcoming atmosphere. Thank you.
Apr 2nd, 2023

Sep 9th, 2022

The only person thats been helpful there is Lee. Ive been close to leaving the bank so many times now as these past months I always had issues. Ive been customer now around 8 years and never had issues until Ive got given some gift money and the bank has been harassing me for documentation, telling me to do it online which didnt work, at bank they missed some documentation and on phone they told me that something was missing all the time! When I finally managed to do that after two months of constant paperwork and telling me they will shut my account.. then I tried to set up saving account again got told to do it online. Online they said they will reply in 3 days, they didnt so I chased it up in the bank, Lee and lady from clacton opened up the account right there and then and then two days later I got email- finally the reply from online application- that they couldnt do it! Then I wanted to apply for another saving account, again got told to do it online which I tried and again didnt get any reply! In the bank they just say they dont have time or anyone to open it up there. Ive also gone there today and again got told they were too busy and someone would come speak to me. Which they didnt and I ended up leaving as another around 6 people close to this closing time.meanwhile the saving account interest gone from 2,75 to 2% and its still isnt open. Plus doing night shifts the closing time being 3 is ridiculous especially as the last hour there is two people max working and lot of things they arent able to do from the counter. People always leave annoyed, end up arguing with staff and one person just stands there guarding the door! Also its noticeable that some staff can do things and others just send you online and dont bother.
Oct 12th, 2022