The Dogs Butcher

Brilliant food. Fantastic delivery.
Apr 21st, 2023

Had an absolutely awful experience with the owner and her daughter. I wrote an email to inform them that the new horse 80-10-10 meal was causing issues for my dog as it had a higher percentage of bone than stated and I had spoken to other owners who were having the same issue. I stressed that I wasn't making a complaint but informing them as I use their products for my dog with food intolerances. They replied in an email that others who were having issues would need to email them with photos. I put a post on a raw feeding page asking others with issues to also email them which they wanted so they could check if it was a singular batch issue or multi batch issue. I then get an email asking why I've put a post on the raw feeding group and they find it really odd. Then her daughter or someone working for her replied to my post saying they never said this and the owner had denied saying it too. I have the exact messages so they have just lied about wanting others to email them with photos. Worst of all another member on the page then informs me that the daughter/employee has taken a screen shot of my post and put it on the dogs butchers own private Facebook group presumably to laugh at or be nasty towards me behind my back. So now they may have shared my personal information to a group of strangers I do not know in a private group because I informed them about an issue with their product so they could rectify it. I searched back on the group and as soon as someone has a query about any of the dogs butcher's products the owner Jo becomes extremely defensive and rude as she has been towards me. It's obvious this is a reoccurring issue with the manager and her daughter as many reviews on Google and trustpilot are saying the same but Jo accuses everyone of lying. Hundreds of people would not be lying for the sake of it, especially when I'm not requesting a refund, only for them to look into the product. This is the worst I've ever treated by a business owner and I'll have to take my money elsewhere. Cue the owner replying to this review saying I'm making it all up as she has done to all the previous Google and trustpilot reviews.
Apr 18th, 2023

First visit good Friday just before closing. Staff very knowledgeable gave good advice re transition from current food. Will certainly recomend.
Apr 11th, 2023

Quick delivery, dogs love the food. Did have one order with the tubs broken but contacted them and they spoke to the delivery company and been fine since.
Apr 8th, 2023

Good customer service, very helpful and knows good information
Mar 13th, 2023