Planet Knox Ltd

I bought 2 pairs of Knox gloves. Orsa leather, they arrived with a fault with the BOA system and were returned (fowlers bristol). The other set were the Zero 3 MK ll gloves, the lining isn't pinned so these gloves are a huge pain to take off and put back on. I expressed these experiences via reviews on their official site and none of them got published. I even went back and submitted additional reviews just in case there was a glitch and they never got published either. So here I am doing it on google where it's difficult for them to ignore.
May 4th, 2023

I've a range of Knox gear and it's all been good. Twice I have raised customer service issues with them and both times the result was very positive, even well outside their obligations which I very much appreciate. Thank you Knox Team for keeping us safe, dry and warm!
Oct 29th, 2021

Critical: Responsiveness
Mar 12th, 2020

I bought a pair of Knox Ivan Trousers from an authorised Knox stockist, Fowlers, Bristol. Within two months the stitching around the waist button had started to undo. I contacted Knox, they said contact Fowlers which I did. Fowlers said they didn't have stock to replace them, but I could get it repaired and the might pay for that? This is not acceptable on a pair of trousers costing over 150 after 20 hours wear. I contacted Knox by phone and email and have heard nothing.
Dec 6th, 2019

As much as I loved the original Richmond jeans (perfect for my skinny legs) the mark 2 are even better! They feel softer, lighter, stretchier but with even more protection. Ive even gone down a size so they look like totally normal slim fit jeans on me. Literally cant fault them at all. The customer service from Jennifer is perfect and I wouldnt shop anywhere else when it comes to my bike gear. Thanks Knox
Jul 12th, 2019