The Saltscar Surgery

Thank you for taking the time to contact the General Medical Council with your concerns. An Assistant Registrar, a senior decision maker at the GMC, has reviewed your complaint and received advice from a medically qualified colleague, and has decided that the concerns you have raised would not require us to restrict or remove the doctors registration at this time. However, we will be sharing your concerns directly with the doctors Responsible Officer so that they can consider the matter at a local level. The recommended starting dose of Atorvastatin for primary prevention of cardiovascular events in patients at high risk of a first cardiovascular event is 20mg according to the British National Formulary and NICE CKS guidelines. Although this was within guidelines, this is a permitted unlicensed use of the medication and explains why the medication leaflet states that the normal starting dose is 10mg daily. The Assistant registrar considered that Dr Severn should have explained that it was being used off licence and given at the higher dose. With regards to the tinnitus (ringing in the ears), this is considered an uncommon side effect, and it would not raise concerns that Dr Severn did not advise you of this when the prescription was issued. However, when you did develop tinnitus, Dr Severn gave incorrect advice that the medication could not cause this. Although the GMC have identified some concerns with the communication and advice provided by Dr Severn, the concerns do not warrant action on the doctors registration, but there would be value in the doctor reflecting on this as part of her annual appraisal. What happens next? We will write to the doctor to share your complaint. The doctor will be aware who has made the complaint, but we will not disclose your contact details to them. We will also send your concerns to the doctors Responsible Officer and ask them to address your complaint directly with the doctor as part of their appraisal. We may take further action if they tell us about any serious concerns, either in relation to your complaint or more generally.
Mar 17th, 2023

Dec 3rd, 2022

I have never had any problems with the surgery until today but have just been for my covid jab and was shocked to be told as soon as the nurse stuck the needle in my arm "bye" wasn't even given time to put my jumper and coat back on! I was slightly late because I had to use the toilet lol and the nurse going on saying that I was cutting it fine, i was 3 minutes late WTH! Apparently the staff wanted to go home which is fair enough but its not my fault i was told to go down a few minutes before the surgery closed. I ended up having to get dressed outside the surgery in the freezing cold. I have a bad back which the doctors know and I can't rush anywhere whether I want to or not!
Nov 4th, 2022

Very professional and caring
Jul 18th, 2022

Apart from the obvious covid situation, it is what it is....I've always found staff very pleasant, Dr's and NP's also....Nice surgery....appointments always available though popular Dr's you've gotta be in fast....
Jun 15th, 2022