Costa Coffee

Food : 5/5 | Service : 5/5 | Atmosphere : 3/5 More
Apr 23rd, 2023

I normally have a good experience in Costa Redcar in Tesco, but today I asked for 2 mint mochas, which are usually my favourite this time of year, but both me and my partner felt like we were drinking mint mouth wash. There was far too much syrup in it, we couldn't taste the chocolate or coffee, it wasn't drinkable at all. So I took them back in and kindly explained that they weren't drinkable and that the mint was too strong. The young man who served me the drink in the first place didn't apologise at all and made me 2 fresh mocha's without the mint. But as he was doing so I could see him chatting and laughing to his colleague about the situation which then made me feel like I had done something wrong. I never complain if I'm not happy about something usually, as it's way out of my comfort zone, but after paying over 8 for the 2 large mochas I expect them to be drinkable. I think that if you expect people to pay the prices that you charge for coffee ect, then the customer service and the product should be made perfect for your customers.
Dec 29th, 2022

Dec 8th, 2022

Yes it's a Costa like any other Costa. Yes it is rather expensive. Yes it sells coffee and cake... but it's the staff here that make it a lovely place to go. It's where my daughter and I go when we need some peace from a houseful of kids!
Oct 23rd, 2022

Major chain coffee outlet with everything you'd expect. A great range of coffees, sandwiches, cakes and deserts. Friendly and helpful staff.
May 3rd, 2022