Hanover Lifts

A stair lift was put into my accommodation which didn't work properly. At the top I didn't have the strength to turn it around and at the bottom I had to to stop it before it stopped by itself as it hit the bottom with a thud......the pain in my spine was really bad., yesterday a lovely young man came out to fix the stairlift which he did and put a seat in in which I don't have to push it around, the noise of the lift is unbelievable it is disgusting and I can't believe for one moment that anybody would buy a lift that screams so loudly whilst turning you around. It's disgusting
Oct 1st, 2022

My Nan has called twice to say that theres a problem with the stairlift. Well tonight the chair has literally fell off of the electrical base whilst sparking. Could you imagine if she had been half way down the stairs? This could of killed her. The 24 hour line sticker they had stuck on the chair turned out not to be the correct number, so I found it on the website. I dont know why you even bother having a 24/7 hotline because the bloke said that you have to wait until tomorrow. Its worth mentioning that one of the engineers is very polite and respectful
Aug 24th, 2022

If I could give a zero rating I would. Extremely uncooperative and rude.
Jun 30th, 2022

Excellent service, Gordon and his team do a fantastic job. Had an issue today with our lift and an engineer attended within the hour and resolved the issue after a few hours. Luke was very professional the whole time.
Dec 9th, 2020

My stairlift broke down this Saturday morning. I rang Hanover on their 24hour phone number and spoke to the engineer who told me what the callout charge would be and the rate per quarter hour so I had an idea of the cost. The engineer (Ray) was at my door an hour later. He got to work straight away and found the fault. 25 minutes later my stairlift was fixed and tested. I cannot speak more highly of the service.
Apr 15th, 2020