Myerscough Veterinary Group

Attentive and welcoming, very positive experience.
Mar 23rd, 2023

Excellent vts will go the extra mile to help your pets, highly recomended
Feb 21st, 2023

Disgusted by this vets. One week ago a vet missed a "very large" tumour on my dogs spleen. A week later it burst and she had to be put to sleep to the tune of 450. We didn't have the funds there and then and the woman dealing with the bill, 5 minutes after saying goodbye to our dog advised we could pay when we collect her. I checked with her 3 times. 2 days later they called. First words were "It's... from Myerscough vets. You need to pay for (dogs name)" No sorry for your loss, what was discussed, you need to pay for dogs cremation etc. When I advised what was discussed the clitheroe branch denied that they agreed to payment on collection of ashes, even though I was there, husband was there and a stranger listening to every word. I got mad. When I then asked if she had been sent for cremation I was told yes and I could pay as agreed. Husband called clitheroe to express his upset, they appologised for the way it was dealt with. He asked to go in tomorrow (saturday) to pay, they claim he cant pay on Saturdays and are shut. Several hours later I get a phone call from accounts. Clitheroe have denied what was agreed again, instead of admitting to making a mistake which seems to be the case, they are holding my dear dead dog for ransom and now telling me they won't allow her to be cremated until we have paid. I went mad and shouted because the third person in a day is harassing me for payment when they agreed to something else, claiming both myself and my husband are liars, and now won't allow my dog to be cremated as agreed because of their employees mistake and that my husband who is working today can't get there till tomorrow but they refuse him to do so. All 2 days after my dog died of a tumour they missed. Disgusting
Jan 25th, 2023

The team here are always super helpful and polite. Our vet Ross is amazing and always on hand for us, whether it's a visit or a call. I appreciate not all vet visits are happy ones but the team make it the best possible
Jan 12th, 2023

Very caring and understanding staff
Dec 6th, 2022