James Alpe Ltd

Wow wow and wow what a superb gem this is. Had an accident on the M6 where a load of debris flew up and hit the car. Completely took out two tyres and the car immobilised. Very scary. When Mercedes recovered the vehicle we were told it would be to Clitheroe which is a fair journey from where the accident happened just outside Preston and where we live on the coast. We werent happy as wanted to car to be repaired more locally as had never heard of James Alpe. How wrong could we have been. What a relief when we got a phone call from Charlotte R the next day to say the car had been safely delivered to them. At least we knew the car had found its way from the hard shoulder to a repair workshop with the help of a recovery transporter! Charlotte rang us with regular updates, was always honest with the remedial work that needed to be carried out, gave us the costs of repair in advance so as to avoid any unpleasant surprises at the end and was just lovely. Very reassuring and genuine. A real credit to the company and nothing was ever too much trouble. The dealership were very fair with us and showed real empathy and compassion over what had happened as was an unavoidable accident which ended up costing a lot of money yet costs were within a reasonable frame and James Alpe are by no means disingenuous where pricing is concerned. The car was then transported back to our home and we had a courtesy follow up call to make sure everything was OK. We even had a whats app photo from Charlotte when the car was loaded onto the transporter which was such a nice touch! Charlotte treated us like extended members of a family rather than strangers and I cannot recommend this garage enough. They were first class at every step of the way. A big Thankyou ~ you made a very unpleasant experience more bearable and your empathy with our situation just second to none. Charlotte R you are a STAR!!! Services: Tires, Auto tire replacement, Wheel alignment, Vehicle Inspection, Vehicle safety inspection
May 4th, 2023

what a very professional business james Alps Ltd is! First class service from accident to completion Matthew Nettleton Nettletons Jewellers
Mar 19th, 2023

Just had my car repaired at James Alpe . It looks immaculate.. like brand new . First class service from start to finish . Terry the estimator was very informative about the repairs. The girls in the office were so friendly and efficient keeping me up to date. A huge thank you to all the team at James Alpe .
Mar 14th, 2023

Mar 12th, 2023

Great, very professional and superb job done on my car.
Feb 6th, 2023