Timpson

17/04/23: very friendly, quick and efficient service. Took 2 metal links out of a new watch, while I waited. Professional job, took no time at all.
Apr 14th, 2023

Very helpful and polite.
Jan 13th, 2023

Genuinely cannot believe how rude the guy called Aidan was in this store this morning. I took some keys to be cut and he was mending a watch. Barely acknowledged me when I walked in. Asked for some keys to be cut and was told to come back in ten minutes. Came back ten minutes later and he was still fixing the watch. When I walked in he just ignored me and started messing about with some keys Nguni the counter. I said are they ready and he said no I havent started them yet as the watch I am trying to fix is causing me problems! Had to stand there and wait a further ten minutes whilst he cut them. No apology and a 28 bill for cutting four keys! Will definitely not be returning.
Oct 28th, 2022

Oct 2nd, 2022

I took my Tag watch to Timpsons for a replacement battery as the watch indicated it was running low on power. The battery was replaced and I bought a lifetime battery warranty for 89.95. About 12 hours later the watch stopped so I returned to Timpsons the next day where another battery was tried without success. The member of staff then said that the watch needed servicing and that this would cost me at least a further 250. When I pointed out that the watch had been running for 13 years without stopping before Timpsons involvement he became very defensive and said that the watch should have been serviced every two to three years and because the watch was working when I left the shop they were not liable. He indicated that it was only coincidence that the watch stopped working shortly after they had worked on it. I asked for and was given a refund for the battery warranty and said that I would return to dealing with the manufacturer via a reputable dealer in future.
Jul 23rd, 2022