Queens Walk Practice

Poor telephone response when telephoning this surgery. We have reached number one in the call queue only for the call to be cut off after just over 46 minutes of waiting in the queue. The online form that the automated message refers to whilst you are waiting on the line is poor and not easily accessible. Not everyone in the community that this GP serves has access to the internet (or even someone that can do this for them) or have a free minutes call plan to be on hold for this long.
Apr 19th, 2023

Mar 25th, 2023

I have never been so disgusted with a specific receptionist named Nena. I told her I needed an emergency appointment, she then told me i need to call at 8am, i work from that time so there is no possibility I can make that happen, I explained that to her and she was so rude and started saying I'm just not willing too, rather then understanding my point of view! Honestly people like Nena should NOT work with direct contact with people who are in need of help. Lack empathy
Mar 7th, 2023

A very well organised and highly professional practice. I feel very fortunate to have such a great local GP.
Feb 19th, 2023

Having read some of the reviews I felt the need to write to say how happy we are with the service here. The receptionists have always been polite,friendly and helpful whether on the phone or face to face. We see different doctors from time to time who have been friendly and refer on when necessary. Denny the nurse is excellent and always courteous and friendly.
Oct 28th, 2022