Britannia

Mar 31st, 2023

The process of enquiry, quotation via Paul Wilkinson and the installation by the Father & Son installers went so easily it was a pleasure to deal with the company - so much so we have decided to install more windows to the back of our property from of course Britania Windows.
Mar 30th, 2023

Britannia Windows rebuilt our ageing conservatory, transforming it into a modern sunroom in late 2022. Our customer journey was a very good one until the agreed start date, when we were informed on the day that the firm date we had been given in writing was in fact provisional. It transpired that because we had not confirmed the date ourselves it was reallocated and our project was moved back three weeks. Of course we had already moved all the furniture out by this time into other rooms, and consequently this delay was very inconvenient and frustrating. We lodged a complaint with the company over the delayed start, which took almost five months to be responded to, during which time we withheld the final payment. The Company did finally apologise for letting us down and agreed a compensation sum with us. Turning to the product we are totally happy with the quality of the build. The fitting team were diligent, efficient and courteous. We would also commend Britannias subcontractors who undertook electrical and plastering work for us. Overall Britannia did a very good project for us at a competitive price, but let themselves down by their poor customer service.
Mar 28th, 2023

Construction of our replacement conservatory started on a week with four seasons thrown at the Fitters Richard & Bradley who are very methodical in their work, they started by covering our wood floor with an adhesive plastic and the conservatory floor with a plastic membrane along with hardboard making us completely at ease with the situation. They started dismantling the old conservatory in the dry then commenced the construction of the new one in the rain, got as far as the roof frame in the snow continuing to the roof glass along with the led work, now that's an art in itself, also the gutter and downpipe. They were able to work inside, this is when the sun came out but I must say the attention to detail is phenomenal all work was completed and cleaned well within the allotted time. in addition to the constuction Paul the designer was accommodating explaining the different options available Britannia is very Customer Service- Based Company. Very Imprest indeed.
Mar 21st, 2023

Fantastic service from salesperson to fitters.
Mar 15th, 2023