Marshalls Coffee House & Bakery

I visit here from time to time for either a solitary lunch midweek when working from home, or with my aged parents (who like the place for a cuppa and a bun) on a weekend. Generally the staff are polite and friendly enough, the menu isn't an extensive one but does offer the basics at a reasonable price. Added to that, the place is clean enough and is well located in Cleck down the Rubber Tunnel. However for me, I do find their portion sizes on the small side and whilst this probably suits their general silver haired customers - Id like to see more beef on my Hot Beef and Gravy butty (to give an example). I also find service can be slow and depending upon who serves you, a little bit hit and miss customer service wise. For example, on my last visit, having studied the menu on the wall above the counter, I felt the lady working on the till was more preoccupied fiddling with its buttons than acknowledging my existence and serving me. So after some minutes of being ignored, I gained her attention with a loud cough! I suspect she was probably new as once she did notice me and took my order, she seemed completely flummoxed with a card payment and then deciding upon which number my table was when asked where I wanted to sit. Allowances for that should be given if shes new I suppose, but Ive still knocked a couple stars off for that and the generally slow service and small portions I've experienced on more than one occasion. This cafe is a good asset for Cleckheaton, so get these areas improved, and were onto a winner where I could become a regular.
May 4th, 2023

We visited Cleckheaton this week and decided to have drink and a bun here, I can honestly say the service was impressive, the tea and vanilla slice was perfect. Very courteous and polite, the cafe was spotlessly clean. Nothing to fault in any way. Dont be put off by the negative reviews, this is as good as you will get anywhere. Im a pensioner and we can get very fussy.
Apr 9th, 2023

Mar 23rd, 2023

Good choice of teas and coffee. Polite service. Clean. Well priced
Feb 17th, 2023

Absolutely awful. Do not order Spam and Mushroom. It's half empty worst I have ever had. Of all the Cafes in Cleckheaton I had to walk into this one.
Feb 12th, 2023