Kirkland Carpets

Appalling after-sales experience after finding that my new carpet was full of tufts sticking up. Ive faced a litany of broken promises and missed appointments since the carpet was ordered. I keep calling into the shop, am promised a resolution which never happens, and have to keep chasing it up. Now over a month since the carpet was fitted (delayed, after the salesperson Jacky forgot to order the carpet - a saga in and of itself), and Ill now have to go back in and yet again plead for action. I doubt itll do me any good though - you seemingly cant embarrass Jacky. I tried supporting a local business by going here; big mistake. Today Ive stayed in the house all afternoon, as arranged, having been promised that my carpet would have the tufts professionally removed; no-show by Kirkland, and no phone call either - this didnt surprise me, as it is true to form. Would have given a zero stars rating if this had been possible. Edit: a month later, after attempts to fix the carpet eventually failed, followed by the fitting of a second carpet that was actually worse, I had to resort to asking for a refund. Small holes in the first carpet were replicated as even larger holes in the second one - all round the edges, where the stretchers had pulled the carpet onto the gripper rods, as if this was breaking the backing up. They refunded the money for the carpet, but not the fitting. I was promised the money for fitting would be paid to me when they took the (second) defective carpet away. More broken promises, with another no-show, and so no fitting money returned. Had to resort yet again to going into the shop and reading them the Riot Act. No apologies. Jacky had been off apparently, so Alastair hadnt got the message about calling out again to collect the carpet. Post-it-Notes are seemingly unobtainable in Cleator Moor then . Id hate to total up the hours Ive spent on the phone, in the shop, in emails, and in just waiting around over this. It was a brand new carpet, in an empty room. How can it possibly be this difficult? How can handling a customer with a genuine issue (a brand new carpet coming apart before furniture has even been put in the room) have been dealt with so badly?
Mar 21st, 2023

Had a fantastic experience with Kirkland orederd and fitted in great time with great prices , they have the cutest guard dog and the staff/owners have good crack definitely recommended
Feb 4th, 2023

You can't go wrong here. Great flooring, great service, great price. Long established reputable company.
Jan 25th, 2023

Best carpet and bed centre, wouldnt go anywhere else.. Great staff too.
Jan 25th, 2023

Stunning experience we'll better by far than carpetright from start to finish the ONLY place to go for flooring..trust me
Aug 30th, 2022