Boots Pharmacy

Great caring and knowledgeable service they go out of their way to be helpful.
Feb 26th, 2023

I am writing this review in the hope that somebody from Boots Head Office reads it and takes action by sending EVERYONE at their Claygate branch on a customer service training programme. Over the last 18 months Ive had the misfortune of visiting this store on average once a month. On every single occasion, bar none, I have been treated with apathy and rudeness bordering on utter disrespect. I might be tempted to think it was personal but when I see the way they treat every one of their customers, its clearly the way the shop is managed. By far the worst is the female pharmacist there at the moment; shes got the look of withering disdain down to a fine art and uses it on any person that dares to stand at the counter. And thats only on the odd occasion when she actually bothers to drag herself up to the front counter rather than pretending to be filing or looking for something. With her as a role model to the younger members of staff, it's hardly surprising the whole shop is in such a mess. Thank goodness Claygate Pharmacy is so close by every time I go there, Im warmly welcomed and treated like a customer rather than an inconvenience.
Aug 13th, 2022

If I could give zero stars I would. I've lived in Claygate for 20 years and this is the worst Boots ever...slow/disinterested/"the computer says no"...literally don't bother as Claygate Pharmacy on the High Street is the exact opposite...ie brilliant! Had to use Boots today for online pick up of prescription...had to go to Esher instead as "computer said no"...Esher issued it with no fuss. Boots...terminate your Claygate franchise agreement!!!
Jul 13th, 2022

Apr 19th, 2022

Awful. So disorganised, long queues, understaffed, closes at random hours! Not a good option when you or a family member need to get their prescriptions
Mar 1st, 2022