Claydon Autos

Its a shame you cant leave a review without any stars, as this place really doesnt deserve even one!! A warning to anyone silly enough to trust these people, DONT. We purchased a car and asked to have it sooner rather than later as were both self employed. 250 was taken off the price as it wouldnt be having a valet done, however it went from 3 months warranty down to 1 month.Oddly! 15 miles in the tank, I assume they dont want you to drive too far incase something goes wrong on the test drive, ha! And it went wrong within 2days. The wonderful Luke was very, very quick to try to say we had it under parts warranty, ie he was trying to wiggle his way out of sorting the problem! Several days later finally it was booked in to a garage to be looked at, however I must add this was only due to calling him LOTS of times to get this sorted. If Luke says hell call you back, seriously you have more chance of winning the lottery!!! Once the car had been at the garage and they realised it did actually need fixing, we were then told Luke would need to find the parts (bit odd as thats surely what the mechanic will do who should be fixing it) ANYWAYS..again several days later the car goes to the garage, no curtesy car given, no apologies, nothing! Yep the customer service is exactly as youve read in previous reviews.SHOCKING! Even the man at the garage where the car was having work done (actually dont think they done anything to it) said our first mistake was buying a car from Claydon/Baylham Autos..Wow! Yet he apparently does work for them all the time Luke actually rang to tell us it would only need to be in for half the day, yep it was in from 9:10am-17:15. Less than 24hrs later warning light on the dash and the car goes into limp mode. Apparently boss was on holiday for 2weeks, nobody knows who is in charge when the boss isnt there, its up in the air apparently, joke of a business. Dont think local, dont think trustworthy STAY THE HELL AWAY. I wish I had of listened to the negative reviews, instead of giving a local business a chance, how wrong I was. Time wasted we cant get back, fuel left in the car no cash given, no fuel cost covered while we ran the car around to the garage. Avoid at all costs ****Avoid the white Audi theyre trying to sell.Unless you want a broken car!
May 1st, 2023

I Highly recommend!! What an amazing experience I had with Claydon Autos, I couldn't find fault with anything. David was so welcoming and helpful, he done everything possible to make sure I was happy with my new car... in which I am very happy! Thank you
Jan 26th, 2023

02.07.22 viewed car. Paid 200 deposit. No movement on price. Was told full service, MOT with no advisories and a valet. 08.07.22 was told car was serviced. MOT passed with no advisories. But no valet. 09.07.22 picked up car. 20 discount offers for no valet. Arranged 16:00 collection. Staff was busy for 40 mins with another customer. Paid money around 17:00. 09.07.22 drove car 10 minutes down road and engine over heated. Limped home. Car cannot be driven. I0.07.22 Business was closed. 11.07.22 arranged by myself for car to be towed to their garage. Refund or fixed under warranty. 12.07.22 was told that fuel pump had failed. Was told told that part was hard to source because car is German and part comes from Germany. 13.07.22 part arrives. Second hand. 14.07.22 up on ramp. Was advised 30 mins work was done. 15.07.22 car fixed. Had to collect myself and 20 for valet not paid back. Was told by dealer in the nicest possible way I hope we never see you again. Took the car into their garage on my week off because it was whining like a kettle on 15/08/22. Various vague excuses as to why it wasnt fixed. Had to chase dealer to get an update almost daily. Three weeks later was told they couldnt fix it and I should reject the sale. Spoke to the dealer on the Thursday and agreed I would return their courtesy car on Saturday. Sent a rejection email on same day. Next day at work received an email demanding I return the courtesy car. I missed it as was working. Went in on the Saturday to return company car and hand over log book for the car that I bought in good faith with a service and a clean MOT. Was told that I couldnt receive refund as accountant was busy with her wife errr husband. Who knows. Dealer Luke signed a statement saying that I would get payment same day. Was told on 12/09/22 that if I had returned courtesy car when demanded that i would have been paid. I missed the email and verbally agreed that Saturday after 10:00 i would return courtesy car which I did do. Now Ive been told that because of this Im back of the queue for a refund. I understand that legally they have 14 days to refund. If you want to run the lottery of a dealer, garage, and purchase a car that isnt drivable come to these guys. 15/09/22 no car and no refund. Got my refund a week later minus 150 with no explanation. A hole tax?
Nov 27th, 2022

Fantastic realistic service from Clayton Autos. Car was ready for us to test drive upon arrival. Smooth transaction, car was as described in advertising. Nothing too much trouble
Oct 15th, 2022

I have had my car for a week now and so far I am very happy with it. After I test drove it and decided I'd like to buy it, I explained to David that I was waiting for an insurer to pay out after they wrote my car off. Happy to take deposit and keep the car until the money was paid out which 3 weeks later it was, I was given until the following day to return the hire car. My "new" car was given an MOT and valeted the same day so it was ready for me after I dropped off the hire car. Great service.
Aug 7th, 2022