Clapham Leisure Centre

My tenure at the gym is over 1 year and overall it's a good gym. However, there are a few issues that most people won't see unless you're a regular. -Front desk poor customer service- While the staff at Active Lambeth are friendly, they struggle with technology and 9/10 times can't solve a problem or answer questions. I'm not saying they are incompetent I'm saying that they need better training. Their default answer to most things is 'I'm not sure, please contact head office'. Great customer service would be 'I'm not sure but let ME contact head office for you and let me get your details'. -A decrease in value for money- Over time gym equipment has been out of order for months yet the membership price increases all the time. I've asked management for ETAs and often followed up but often got excuses from them. -the mobile app is buggy- Almost everything happens in the App but their app is full of bugs and is a poor UX design. If Active Lambeth could fix at least 2 of the 3 issues I've mentioned then it would be an amazing experience and they would get a higher rating.
Apr 29th, 2023

I only visited to book a class but the place was clean, had a good range of facilities. Only negative was the front of house staff. Unhelpful, and not very bothered about acknowledging the users of the centre.
Apr 28th, 2023

The swimming pool is great but recently changed from being on the Better membership to active Lambeth. They didnt bother asking users and just transferred to active Lambeth cancelling wasnt too difficult. However the active Lambeth app is terrible and its now impossible to book a swim session. What a shame.
Apr 26th, 2023

Nobody on front desk and couldn't get in, but someone did come along eventually. The lifeguard who was there at the time was really lovely though. Really friendly and updated us with times of pool closure and provided pool toys for my boy to play with. Pool was really shallow when we got in so he even lowered the floor for us. They also played some great songs while we were there. We had a great time there and will be back next week.
Apr 25th, 2023

Apr 23rd, 2023