The Awareness Centre

Apr 20th, 2023

Jul 9th, 2020

Sep 6th, 2019

I feel really let down by my recent experience with the Awareness Centre. When I arrived at the Tooting branch for my session it turned out the therapist was away, and the reception staff had not got in touch to tell me because they had written my number down incorrectly. I was told to come back the next week, and when I called to check if the session was going ahead, I was told the same therapist was still away. The staff had neglected to inform me again. When I eventually did get to see a different therapist, I made my frustrations clear about the booking errors and asked them to have a word with the staff, but my complaint was never followed up. Poor communication between the therapists and admin staff, and lack of care from reception has left me feeling frustrated and undervalued as a client.
Feb 27th, 2023

I had my teenage daughter come here and I have to say I was really disappointed. The therapist we had was inexperienced and had no clue how to help my daughter, she would come out of sessions worse than when she went in and felt like there was no hope. The therapist we had even if qualified had no where near enough experience to deal with such a delicate situation. I feel there is a reason this place charges less than other places and thats because they use trainees and they should make this very clear. A full and thorough profile of each of the therapists should be on the website, showing qualifications and years in practice. I was new and naive when starting this journey. I may get a response from the centre stating they have no record of me but thats because I do not share the same surname as my daughter. This centre may have been great for some but for my daughter it definitely was not.
Oct 29th, 2019