Leaders Letting & Estate Agents Cirencester

I dealt with Mark and the team when I was looking for a new flat. He couldnt have been more helpful. Most stress free move Ive had.
Mar 31st, 2023

Thanks to Leaders for making our renting process easy and clear. We moved to Cirencester from India recently and Leaders helped us find a home within days. Mark has arranged us all the viewings we requested for and answered all our questions very patiently. It was a pleasant experience!
Feb 25th, 2023

First time renting & I can safely say Leaders made the process easy and understandable. Mark showed us around on time & was open to the many questions a first time renter would have. Hannah though out the initial paperwork was great, dealing with my questions I had and explaining what it was asking for. And Kelly who deals with the aftercare & any property issues. The communication was superb & I cannot fault any interactions we have had! Thank you for that! Overall Leaders Cirencester has left me with a more than satisfied opinion & when the time comes to buy, I wont doubt to consult them first. Thank you very much
Feb 23rd, 2023

Horrible company, useless people. Weve been tenants at one of the properties managed by leaders for 4/5 years now. Within the 1st 4 days of us moving in we reported that we spotted some mould. We were told to buy our own mould cleaner and simply wipe it whenever it came up. This carried on but the mould got worse over a couple years so we reported this, was told that a damp report would be done. This was completed and deemed all good (despite finding a report stating the ventilation wasnt built for use), we were informed that this had to be our fault and to open windows and circulate air flow. In August 2022 we signed a new 12 month tenancy agreement , however a couple days pass the renewal date we got an email stating leaders had voided our contract, I called to query what was going on only to be told they didnt know and Id get a response in a couple of weeks, 3 weeks later we got a call stating that they voided the contract because they never received this, then we were told it was received but not signed, then they magically found it but claimed it wasnt dated (despite being electronic) they then wanted to increase the rent by 100 and move us onto periodic a tenancy. Weve argued this multiple times but this keeps being ignored, theyve soured a once great relationship with our landlord despite us never raising issues or having problems previously. After 5 years they then finally fixed the ventilation unit, then served us our notice. Use any other letting agents in Cirencester, this company will only screw you out of a legal contract for terms better suited to them. They dont care about tenants and dont want to do any maintenance on the properties they let.
Mar 30th, 2023

I recently had the pleasure of dealing with Anna from Leaders Agency, and I must say that I am thoroughly impressed with her attention to detail and excellent customer service. From the very beginning, Anna demonstrated her expertise and professionalism, guiding me through the entire process of renting out my flat with ease. Anna's attention to detail is impeccable, and she went above and beyond to ensure that everything was taken care of promptly and efficiently. She was always available to answer any questions I had and provided timely updates throughout the entire process. What impressed me the most about Anna was her outstanding customer service. She always had a friendly and approachable demeanor, which made me feel comfortable and reassured throughout the entire experience. Overall, I am extremely satisfied with the exceptional service that Anna provided me, and I would highly recommend her to anyone looking for a reliable and professional letting agent in Cirencester
Mar 1st, 2023