Owen Fuels

Ordered and paid. Two weeks for delivery, , 19/12.22 came home to find no oil delivery on the day. No reason left for non delivery, I had to phone ask why, was told tank was not fit for delivery. Two days later and many calls to be told there was as a split in my tank, total lie my tank was in tact Asked for re delivery they said could not deliver until after the festive period. No heating or cooking facilities with my 94 year old mother at home with me. Had to ask for refund and found other company kindly delivered with no issue. Will never use this company again and I would advise others not to likewise Just wondering how long my refund will take Watch this space !!!
Dec 12th, 2022

Tried to place an order two days running. Half hour wait, being told how important my call was!
Dec 11th, 2022

I paid for a delivery of oil on 4/11 but due to a fault in the tank they couldn't deliver it. On 17th Dec I still have not received a refund of my money despite chasing them. I am a pensioner who desperately needs to order more oil to keep warm,but Certas have my money.
Dec 3rd, 2022

Awesome website
Feb 5th, 2021

Ordered oil two weeks ago promised delivery no later than Tuesday the 17th November after several phone call and being fed a load of bull then promised 100% deliver by today Wednesday 18th well another day another load of bull not returning calls as promised not even a delivery Lets see what tomorrow bring Come on fellas youve already had over 2 weeks to get ready to deliver at least make up good bull as to why you are unable to deliver have the decency to at least try and ly not just ignore us like we dont exist
Oct 5th, 2020