Hertz

Arrived to pick up our car today only to find that the branch is closed. No one notified us of the closure despite having made the booking over 4 months in advance. We now have no car, but instead have a lengthy battle for a refund ahead of us, quite possibly with no compensation. Had no choice but to hire a car at a completely different location, the next day, at a much higher rate. Thanks a lot for the inconvenience, Hertz. We won't be back.
Jun 1st, 2020

Very easy to make the change on Google maps and change your hours of operation
Sep 29th, 2022

DO NOT BOOK FROM HERE -- it has been closed for months and yet Hertz still let you book cars. They will not tell you this, and their website acts as if it is open. We had an appalling experience, turning up to discover it was closed, and then it is impossible to get in touch with a human being to resolve the problem via the phone. They are happy to take hundreds of pounds for the booking, send you confirmation emails, etc., but it is all a fiction. Probably the worst service I have experienced in my life.
Dec 24th, 2021

Similar experience as another reviewer who left a comment (a year ago). Agency was closed when I arrived in late July to collect the vehicle I'd reserved in May 2021 through Expedia. Had to rebook another vehicle in another agency. Ended up with a smaller car for more money than I'd originally reserved for. As of July 30th 2021 this place is still closed and you won't be able to collect a rental from it.
Nov 27th, 2021

I arrived with my brother who had just flown in from the US. We had planned to get rental car after taking the train in from the airport and drive out to a hotel in the country to start a nine day tour around the English countryside. As this was for my 21st birthday we were pulling out all the stops and getting a nice ride. Well, it turns out that because the next day was my birthday they could not rent us the car. So, even though I would be 21 for 8/9th of my rental they could not get us a car. My younger brother had prepaid from the States and they said that they could not give us a refund! What?!? I had to call the London corporate office and after about an hour and having to provide the name of this office's manager and the employee I was dealing with were they forced - yes, forced - to pay us back for a car they could not provide. We ended up having to completely change our trip plans, cancel all of our hotel reservations and used the refund to buy train tickets to only one of our destinations. It left such a sour taste that we decided to go to France, where I had been living and driving rental cars for almost a year. Yes - this Hertz office nearly ruined our England vacation. Had I not had the force of will to call the main office, they were going to kick us to the curb and pocket the money. Oh, and if you are wondering, this was in 1990 and I still will not use Hertz for this reason and it all started at this branch office in London. It sounds like a few others have had nearly as bad service in the intervening 25 years.
Jul 20th, 2020