Southdene Surgery

Mar 31st, 2023

In these times of so many people bashing their local GP practices, and the mismanagement of the people's NHS by those who should not be in their job through incompetence, I feel credit where credit is due for Southdene Surgery. The receptionists who answer the phones have been nothing but helpful, polite, sympathetic and willing to help when you might not be able to get the GP or appointment you want. This is the case when you attend the surgery too. I had one bad experience 13 years ago with a receptionist who didn't last long after that, but since then I have no complaints at all. All the GPs are wonderful, and really care about getting you the best treatment they can, and working with you to understand you as a person. I considering myself very lucky to belong to this practice and the high standard of service from every single member of their staff. Thank you
Mar 11th, 2023

The telephone service is very bad... I did an experiment to see if this surgery have got a telephone queue system; I called the surgery from my first phone and I been placed on the waiting list with some music and a message says "Your call is important to us and you're moving up in the call queue" , while I called the same number from my second phone to find out that the line is busy. So this is a FAKE CALL QUEUE and they're lying on us.
Mar 9th, 2023

Mar 6th, 2023

I've been in at 8am and I was told to come at 1pm I did come in at 1pm and I was told that there is one doctor available and too many people are waiting for. I should be told in the morning that there is one doctor all day and there is no point to come in at 1pm and back again on the next day at 8am. I'm not happy with the services that I'm paying for, and not the 1st time happening. Try to avoid!!
Mar 5th, 2023