The Albion Surgery

Good reception staff, always helpful and wonderful doctors, really caring, listen and act very quickly
May 3rd, 2023

I did an E consult form online around 8.30 this morning, I was telephoned by a doctor and had an appt within 2 hours. I saw a very helpful paramedic called Jonathan who was interested, helpful and really articulate about my query, explaining everything through the consultation. Antibiotics collected from chemist of my choice and back home before lunchtime. Thank you very much The Albion - brilliant service.
Apr 26th, 2023

Excellent service and quick response always. All the doctors and staff are very supportive. Me and my family we are so happy for their support. Specially for my health condition, whenever i asked for help they always support me with good care. Whenever I've completed e consult form, I always get quick response on the same working day working days
Apr 14th, 2023

I am having to contact the surgery fairly regularly to support my elderly parents. Response times have been amazingly quick and everyone I've spoken to has been empathetic and incredibly helpful. Really impressive as I know all NHS services are under huge pressure. It's making things so much easier at this tricky time.
Mar 14th, 2023

I have been with this surgery since it was at 2A The Broadway in the 1960s and I started with Dr Bolton, followed by Dr Joyner, who were both very good. Today the service is poor. Dr Emma Aygekum appears to have been Negligent and should have referred me to the specialist for a cancerous growth on my forehead to be removed after three months, but she failed to do so. It was only when I managed to get another appointment with Dr Ascott-Barber that I was referred to the specialist, who was appalled that I hadn't been referred sooner. I now have a growth on my back that Dr Rasheedah Amussah gave me some anti-biotics for, which helped. However, she took photos a few months ago and was supposedly sending them to the specialist, but I've heard nothing. I phoned the surgery after a month, only to be told they have heard nothing. It's now months yet still nothing. She should chase them up and get me an appointment, but it would appear she does nothing. I've emailed the surgery but have not had a reply, I suppose she's too afraid to get back to me. If it turns out to also be cancerous, then this will look like the second case of negligence at the Albion Surgery against me. I'm not impressed, but the Crook Log Surgery has very bad reviews as well, so unless we go private, it looks as though the NHS GP surgeries are forever going to give us poor service, especially with this ridiculous online system we have to keep using now just to get an appointment. I question what our National Insurance contributions and taxes are getting spent on, because they certainly aren't on constantly good service from local GP surgeries. I also seriously question what qualifications Doctors Aygekum and Amussah have.
Mar 25th, 2023