Barclays Bank

Excellent customer service with quick and easy banking services.
Mar 31st, 2023

Upon arriving we were directed to a deposit machine by a pushy older lady (not asked how large or small the deposit was) it happened to be a fairly large deposit and we're not savvy with in branch deposits - so we headed to machine five as told and had to feed our money in a bit at a time. The machine had a meltdown and retained a large amount of my cash. We alerted the staff who repremanded us for making a large deposit! Surely they should have asked/told us when we walked in that the machine is for smaller sums. We took the remaining cash to the counter to work out how much had been swallowed by the machine. We were told to stand there and count it ourselves rather than the clerk putting it into her note counting device, which was hugely unhelpful as it was a large sum of money and took a while all laid out on her table. When they opened the deposit machine - somehow they came back with a figure that was 70 short of the total I had walked in with! And repeatedly told me their machine couldn't possibly be wrong. Even though it had been taking in and spitting out cash and then stopped working all together. Knowing for definite that I was 70 down I asked for the machine to be recounted at the end of the working day and left my phone number with them. They said they'd call once it had been done but made us feel like we were not believed and we were an inconvenience! 70 of my money has been taken and they couldn't be less helpful in retrieving it and just downright condescending and rude. Just expect me to walk away as I must be mistaken? They did not call at the end of the day. Left me in limbo and were absolutely adamant I was wrong! I thought I'd check my account this evening and guess what, 50 had been credited to me. Not the full amount or even a phone call to say their machine was 50 up at the end of the day, I'm still down 20. Absolutely disgusting, the older ladies working there treated us like idiots and were huddled chatting and completely unwilling to help. I think I'll take my banking elsewhere. Nationwide here I come!
Mar 15th, 2023

There is no print statement for customers and inpatient customer service.
Mar 11th, 2023

This branch gets no stars because the iPad meet n greet person gave us the wrong information about paying in a cheque for a friend who is unable to visit the bank in person at the moment. You need to train your staff better!
Feb 6th, 2023

Staff there seem lazy,they never seems like they wanna help.disgusting branch
Jan 4th, 2023