Kouga Guitars LTD

Very poor service, extremely rude owner who actually assaulted me when I went to speak with him to complain. Excuse after excuse don't waste your time shop somewhere else
Apr 2nd, 2022

I wish I could share a pleasant experience, but unfortunately it was not. I've lived in Paris for 15 years and always been a drummer but tried to learn guutar in the past few years as its pretty difficult to own a drum kit in Paris apartment, even electric and I've only been back in the UK few months. After staring at a guitar that I fell in love with on looks alone, Keith took the ladder and handed me the guitar. I sat down on the sofa and played roughly 4 chords before the owner made fun of my guitar playing loudly in front of the other 5 customers inside the shop. I mentioned I hadn't held a guitar in at least a year and had surgery on my wrist and he remarked "yeah I can tell" in front of everyone and guffawed. I dont mind a bit of banter but I just felt that was out of line. I was ready to walk out of the shop with that guitar but changed my mind after that embarrassing moment. Keith was a star and a knowledgeable chap. The other guy made me want to leave the shop within a few minutes. I'll get a harley benton online or a cheap ibanez or something instead.
Apr 2nd, 2022

Excellent service, friendly very helpful and definitely the best guitar shop on stoke road
Mar 14th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Dec 11th, 2021

Extremely rude owner. Phoned for a simple question to see if they had XLR cables, owner told me they were closed due to internal company issues, which is wholly inappropriate in and of itself. When I tried to ask if there was another store in the area that might help, as all I wanted was an XLR, he started getting angry with me, saying he didn't want people phoning him about anything work related and then started shouting that I should hang up and leave him alone, despite me having only said about 2 things over the entire phone call. If the owner has closed up shop, even temporarily, he should mark that on Google, and if he doesn't want people calling him he should probably make it so his Facebook page doesn't automatically send you a message telling you to call his mobile for any queries.
Nov 30th, 2021