W E Black Ltd

Great flat, but the customer service is atrocious. Sue Williams was extremely condescending and rude.
Sep 23rd, 2022

Avoid - awful developer. My grandparents placed a deposit on a new home here, on the day of exchange their buyers pulled out which meant a delay - new buyers came on the scene and everyone moved quickly to keep the delay to a minimum. Today they are 2 weeks away from being ready to exchange and theyve pulled the sale and keeping half of their deposit. The developers know that my grandparents would have completed quicker than any new buyer on the scene today, so this appears to be a greedy way to con them out of 1.5k and move on to the next buyers. They seemed happy to wait until another pound sign came along happy to pay a reservation fee on the same house. Highly recommend that you avoid this company at all costs and do not give them your money. Any company that could treat elderly people like this with no consideration, is one best avoided.
May 10th, 2022

Positive: Professionalism, Quality, Value
Mar 31st, 2022

Lovely house but awful unpleaseant company to deal with. Arrogant managing director/owner.
Dec 19th, 2021

Worst experience ever! We have not only lost four months in the process but also half of our reservation fee. Their solicitor was incredibly slow sending over the required information making it very hard to ever achieve the 28 days exchange date, Sue Williams even admitted that they were being slow, but the worst part was that the development had land issues that were not clarified and even WE Black solicitor said "we feel that this may well be a land registry error", again something completely out of our hands. In the end, our solicitor advised us not to continue with the purchase (fortunately). The whole experience was stressful, time-consuming, frustrating and we don't wish anyone to do business with WE Black ever. Furthermore, the MD of WE Black, Eric Gadsden, treated us totally disrespectfully, shouting at me down the phone even though I was trying to help sort out what turned out to be their problem. You can tell how a company works if the MD dares to treat a customer in that way. We are now financially worse off due to the above (none of which were caused by our side), and as a result of delays not only from the solicitor but also the build itself we ended up in a very difficult situation a month before Christmas. Be very careful when dealing with them, in summary: - Terrible customer service - Pressured to exchange even though there were clear paperwork issues - Clear land registry and unexplained access rights issues - Refused to repay half of our reservation fee even though the delay was their fault. - Huge delays in the build - An MD who is so arrogant that he doesn't care who you are and will treat you accordingly
Feb 23rd, 2022