Shepherds Bush Housing Association

Dreadful company. dont answer emails
Feb 12th, 2023

I gave 2 stars because I still have faith in the future. I have a lot of negative experiences with customer service, the income group and the group that "does not" do the repair work, who only come out, promise and nothing more. This is the first time I've looked for other people's opinions here. The experience of others is shocking. I turned my complaint to the ombudsman earlier. They were also punished. I will do it again. I feel like I'm just a number to them too, but not a person. Katalin Kabai
Feb 11th, 2023

Registered sight impaired and I am still waiting for customer service to answer the phone, 35 minutes !!!!!
Dec 4th, 2022

After 9 years of being a resident with SBHA i have nothing but bad things to say about every single department there. Listing issues would take me all day
May 2nd, 2022

Had an electrician come and check our electricity as the boiler kept tripping the main circuit box, Ive never had any man that comes into MY home and speak to me the way he did he was soo rude they way he was speaking to me as I was trying to explain to him what had happened, I was in tears trying to explain to him over and over again, disgusting how he can speak to a woman like that and to be employed to go into peoples home as well, I called my husband when he left and he said why didnt I call him when he was there, wish I did now. I was just soo shocked that an engineer would speak to me like that. If you had come out on Monday afternoon when I reported the fault you may have been able to find out what was wrong.
Dec 30th, 2021