Thai Retreat

Absolute nonsense. I called to find out if they actually do waxing and was told yes. I made my way there, wen I entered the man asked if I was here for the wax and I said yes. He advised me the lady would be out soon, when she came out she asked "wax yea" I said yes. Ten mins went by and nothing was happening- noone was telling me nothing let alone paying attention to a paying customer, the lady was sitting round the other side fixing cups and plates so I got up and walk out. I would NOT recommend at all. Waste of time.
Jun 1st, 2022

Service: Hairstyling
May 28th, 2022

I've been to Thai Retreat a couple of times before and it's always been very good, although some time ago. Recently I tried use a gift voucher (30 minute massage) I bought my girlfriend shortly before the start of the pandemic that has since passed the 12 month expiry day. Having spoke to the owners husband I was advised they wouldn't honour this voucher as it is out of date. No understanding whatsoever that there has been a pandemic, no consideration that I have actually paid good money for this. Just a flat no. Equally worrying was the customer service (or lack of). I've asked for a call back twice now from the owner, which I have still not received. But more infuriating was the attitude I recieved when I questioned why they wouldn't honour my voucher. Terrible customer service manner, confrontational, to the point where I was being blamed for not using the voucher earlier! Have had other examples of a trip, an experience day and a spa day where out of date vouchers have been honoured as the pandemic was obviously an extreme circumstance. But not Thai Retreat - needless to say I will not be going back again and I recommend if you want to part with your money you go somewhere that deserves it!
May 27th, 2022

Positive: Quality
Sep 25th, 2021

Brilliant Thai foot massage and 30 min aromatherapy massage. I highly recommend both treatments. The therapists are experienced and friendly. The treatment rooms are comfortable and nicely decorated. Great place :)
Jul 4th, 2021