Broome Manor Cattery

Brilliant! I wouldnt use anyone else to look after my cats!
Feb 28th, 2023

Absolutely amazing staff, such good communication through out! a nice location and very clean. Would definitely use them again, highly recommended!
Feb 24th, 2023

Ive made several bookings. Ive communicated before the 14 day cancellation t&c requirement (once I did not, it was 10 days and I paid the full amount of 60 due for the stay I could not honour). On this occasion, which sadly was another cancellation and before the 14 day t&c cancellation requirement; Sally took it upon herself to then cancel my next booking in June, saying that due to my previous cancellations she wanted up front, full and non refundable payment. Unless you can guarantee nothing will affect your booking or that you can guarantee life circumstances will not affect your booking at Broome Manor - do not book your cat into this establishment. Being told; its too much effort to respond to my comms and being told that its my fault that my booking was cancelled for June, even though my conduct has at all times been honest and respectful of her t&cs; makes me doubtful that my cat will have been looked after with proper care? Can I trust this business owner who would have been happy to take my money if my cancellation fell outside of the 14 day t&cs, however because I adhered and respected the t&cs, yes she gains nothing this time.including future business from myself and my fellow cat owner friends. Postscript:- Sally, thank you for your response - the booking I cancelled Friday 10/02 is for more than 2 weeks away, the other in April - you cancelled my June booking unless I made the full non refundable payment. If I am booking / cancelling / whilst respecting your t&cs; why is that so terrible? Its an online system; so how much of your time am I taking? The fact that I tested your patience and this why you felt the need to ask for upfront payment (your words); whilst I am respecting your t&cs, whilst booking/cancelling / paying within those t&cs; has made me uneasy about using your Cattery, yes! If your t&cs are not suitable to you when a customer does respect them; then change them and make it clear that even if a customer does respect your t&cs, you will at any time, cancel their booking unless full payment is made in advance? Life circumstances do happen, cost of living is effecting us all and some of us may need to cancel bookings thanks to their dad coming to visit..more than once in one yearand this is all possible, whilst respecting / adhering to your business t&cs. All the best!. Good luck!
Feb 16th, 2023

Not one for normally leaving reviews but need to say in this instance the staff at the Cattery are absolute fantastic, I had anxiety leaving my cat for the first time since getting her and they were brilliant and assured me everything was going to be fine. Even whilst away had daily updates and was communicated with pictures which made my anxiety so much better so that I could enjoy my holiday. Will definitely be using and have told all my friends with cats about them professional, reliable, safe and caring. Thank you so much to the team at Broom Manor Cattery. Regards Dale
Feb 15th, 2023

Jan 8th, 2023