Royal Mail

Absolutely shocking service.....NOT fit for purpose. Very little mail for weeks, just received an email to say Royal Mail had tried to deliver a parcel which is a blatant lie as we have a ring doorbell and no one has knocked or approached our door. Tried logging a complaint with Royal Mail online and received the generic response with no explanation, tried calling the sorting office for the lines to not be answered and then disconnected. Would not use Royal Mail in a million years if there was any other postal service as an alternative!!
Nov 3rd, 2022

wont answer the phone no post in 2 weeks and yesterday only open from 8.00 -8.30 and last time I saw a postman was when they were on strike picketing
Oct 8th, 2022

Jul 25th, 2021

Improved yet still Inconvenient opening times accompanied by staff whom are telling me they different to what the online site says. Clearly not able to perform their job properly as they are not able to help my situation. Also they havent replied to any of their reviews on here therefore they clearly do not want to change... Staff look bored... of life even the manager looks broken inside.
Apr 16th, 2020

I wish I could give 0 stars. I have been very kind and patient with the delivery office however now I am just beyond furious. I am new to the area and needed my mail redirected, since I didnt know where to go I asked in here if they would do it and I was told to leave the paper with them and I let them know it has bank statements with proof of old address on it and so if they couldn't do it then I would come back to collect it. The man who served me told me he would ask his boss then give me a call (this was on monday) it is now Thursday and I never received a call back. I have tried every day to call at least 3 times and I finally got an answer yesterday and he told me he would call me back. Still havent heard anything. I am so furious all I want is the letter and my bank statements back!! Appalling service. I will be coming in tomorrow to get them back since you clearly can't handle a phone call!!
Mar 31st, 2020