Co-operative Travel Chipping Norton

I booked a holiday to Mexico through the local coop thinking they would look after us properly. I was mistaken. I asked for their insurance which they happily sold me, we had to cancel due to complications with my wifes pregnancy and were told before that the insurance would pay. 7 weeks after we claimed we finally got a reply from a completely different company rejecting our claim. It was not coop insurance. We then had a long chat with the Karen in store who was rude and blamed us for the issues. We would have given the holiday to a family member if we had been given the proper advice. I will never use the coop again and will continue to try to scrape back some of what they cost me.
Dec 15th, 2022

Always friendly and helpful.
Apr 9th, 2022

Oct 23rd, 2019

Great staff, very helpful
Jul 13th, 2018

Booked a surprise trip for my partners birthday to which staff in the branch are very polite and helpful. Having had a pandemic and my holiday had to be re arranged. After being made redundant it took me to log a formal complaint before they would even take the time to ask Jet2 if they can fully redund my holiday to which I got told a full refund was offered and revised documents sent out. I never received revised documents and when asking for all data they hold on me under the data protection act they have no proof a full refund was offered. My last email to coop was dated in September with no response. I genuinely feel for business in this time but absalutly 0 empathy was shown towards my circumstances and redundancy so I will show none back. Terrible customer service when I emailed the branch asking if we can find a cheaper deal I got shot one or two word replies and being told repeatedly I will pay an outstanding balance by a certain date despite a full refund never being offered and I kept getting told I will loose my deposit even though I paid for the holiday in cash. I really thought they would. A business should be judged on how they deal with any arising issues and coop travel have done a horrendous job at this. Communication would have been nice from the start ajd understanding apposed to not paying any attention to what I was asking and repeatedly asking me to pay outstanding money or face loosing money when you have just been made redundant due to a world wide pandemic. I truly wish some form of regulation would come into how they operate as the whole process is rubbish. Stick to booking online travel agents especially coop are a waste of money
Oct 27th, 2020