Chipping Norton Pharmacy

They never have the prescription ready EVER.
Dec 29th, 2022

Only gave one star as couldnt give anything less! Absolutely diabolical service I also witnessed an elderly gentleman being told to take a seat and wait then 25mins later to be told its not in stock! One of state of the art pharmacies shame it isnt ran properly! No wonder topside pharmacy got an award you could learn a lot from them!!!
Aug 17th, 2022

Excellent pharmacy. Firstly without being asked explained how I could get discounted prescriptions through NHS prescription prepayment certificate, saving me a lot of money. Tonight Ash was brilliant getting my new prescriptions and explaining the instructions. Also then explained best medicine for my children. Such a great service and really friendly staff.
Mar 22nd, 2022

staff is absolutely great thats true but the service is terrible. no notice if open or not or when theyre open, just been on the phone for 2 hours been told "theres one call ahead of you." gave up and went to the pharmacy just to see its closed. besids that i need to order my stuff almost two weeks ahead to get it in time when needes which is not always possible.
Feb 6th, 2022

The single star given to this review does not apply to Rashda who has always been incredibly helpful and always does her best to help. She along with one or two other members of staff are consistently excellent. Nor does it apply to the extended opening hours which are so welcome and differentiate this pharmacy from all the others in the town. However, anything great about this pharmacy is completely spoilt by the most awful levels of chaos in their operations. It is not uncommon to wait 30 minutes or more to collect repeat prescriptions, watching staff hunt through paper slips, computer records, shelves and boxes to find orders. Whatever systems are in place are shambolic and make life a misery for staff and patients alike. Pharmacists are never consistently present and don't know the systems, taking time away from staff. Pharmacists have been unhelpful, pushing problems about orders back to patients and not taking ownership, and are frequently poor communicators. There are clearly issues of communication within the business and with the doctors at the health centre. I am only leaving this review in order that whoever is accountable might finally realise there needs to be corrective action taken, both to help staff and patients. This is a management and leadership issue - where both seem to be lacking - and the impact on patients is too great to ignore, particularly anyone with mobility or cognitive challenges. There is such an opportunity to be great yet it feels like whoever is ultimately responsible doesn't care which is such a shame. Please, however hard it might be, take time to look at what's not working well and try to improve it, offer the opportunity to understand the issues by talking to customers, and do the right thing for your staff to make their already challenging role less frustrating.
Sep 24th, 2022