The Squeeky Cleaners

May 10th, 2020

Positive: Quality
Aug 10th, 2019

The Squeeky Cleaners always turn up and when they do they are friendly and always do an excellent job. Administration is excellent too, with regular communication. I would recommend Claire and her team.
Feb 11th, 2019

Service at its best! Charming, friendly people who do what they say, when they say it and to the highest standard. Recommended without reservation.
Oct 28th, 2018

I had a terrible experience with Squeaky Cleaners on 2 occasions. Whilst the cleaners themselves are nice people and did a good job, the managers were awful each time. I had made enquiries on both occasions about whether a particular date was possible on their end to do a clean. They confirmed with a 'yes it is possible' a few days after, in the meantime I had sent out the same enquiry to other cleaners and one other got back to me on both occasions before Squeaky Cleaners so I went ahead and booked in with the other company. Merely, replying yes we can clean does NOT constitute a booking of the job! For there to be a contract, there needs to be an offer, an acceptance and consideration in place. In their mind there had been an acceptance but I had not confirmed the job since they merely were informing that they COULD do this job. Their cleaners turned up and then the main problem took place: I said to the cleaners I have someone else cleaning so dont need Squeeky Cleaners to do the job. The cleaners said that that was fine and would let the management know. I asked specifically as I didnt want to be charged for a service they did not provide and confirmed that I would NOT be charged and they on Both occasions reassured me that I would NOT BE CHARGED. Subsequently, Squeaky Cleaners sent me a bill charging me and and threatening me with legal action thereafter if I do not pay. They had done NO CLEANING for me and were charging me despite me confirming that I would not be charged before turning them away. Basically, they lied to me. Had I known that I would be charged, I would have got them to clean another part of my 10,000 square foot property which always needs cleaning! A rip off company with no ethics in mind and no idea of customer service and retention. Run with ruthless and unscrupulous attitude towards the customer, sadly. I can even go as far as to say I felt a strong sense of meanness in their treatment and communication towards me. It would have been so easy to let me clearly in their communication that 1/ The job had been booked in (as I was completely unaware of this from their one line email confirming their availability) and 2/ When they did turn up to inform me that I would be charged for the job. The fact that this occurred twice clearly shows a lack of any proper and professional system in place and to top of this, threats of legal action against a customer who did nothing wrong render this company totally inconsiderate, dishonest and disreputable in my opinion and experience. I have dealt with dozens of cleaning companies and never seen such abominable behaviour.
Nov 29th, 2022