Good Energy

The customer service at this company is an incompetent disgrace. Their bills since January have been beyond confusing - so much so that even the customer service representative I spoke to on the phone in March couldn't explain the numerous different and contradictory charges over a two-month period. Emma Errante, a 'billings specialist' (why it's acceptable that I would need a specialist to understand my own bills is already indicative of the problem) also totally failed to explain clearly and succinctly why I was being overcharged one month and undercharged the next, when I send accurate meter readings every month. In my exasperation, I even emailed the CEO and the COO, Francoise Woodward and Nigel Pocklington. Twice. Well, they absolutely wouldn't stoop to responding to a grubby little customer banging her head against the wall dealing with their useless employees. Disgusting negligence and snobbery that really exposes the true values of this 'ethical' company, one which shows zero consideration for the ordinary person trying to manage their monthly finances in the midst of a cost of living crisis while being totally unsupported, if not sabotaged, by wildly varying and inaccurate energy billing. I suppose why on earth would Francoise and Nigel want to bother with something as unseemly and beneath them as that. Nigel is happy to be interviewed on the Today programme though - he definitely has time to offer that level of service to the undeserving and lowly public. How gracious. I shook my fist at the radio for the pure hypocrisy of it. Having thought I made my grievances clear and closed the original complaint on the condition that I would only ever be charged according to my readings (which I provide regularly as clockwork), this month I am back to square one. Last month I was billed 31.45, and this month it's 203.22! because - apparently - I was in debit last month. BUT HOW? I hate this company. The employees are at best incompetent and at worst stupid. The leadership are ignorant snobs. Stay away from them. There's bound to be a green energy company out there that actually knows what they're doing so that their customers don't have to suffer for the privilege of trying to use more ethical sources of fuel.
Apr 27th, 2023

Poor customer service, recently move house and try to contact, no reply to email or not answering phone calls. App is also not properly functioning. Will change to company who can at least communicate with reasonable time. Not recommending at all Acc No: A- 1996441F
Sep 28th, 2022

Very poor.
Mar 2nd, 2022

Terrible company. Soon to go bust I read.
Aug 6th, 2021

Moved into a property supplied by Good Energy. They were charging me 3x my current rate for the few weeks before my switch away. I had to call them to resolve an issue and spent 45 minutes on hold listening to how great their CEO is... I don't care about your CEO Good Energy. Don't treat people waiting on hold as a captive audience for your marketing! Shameless behaviour really for a so-called "ethical" company.
Feb 27th, 2021