F. W. Jones & Son Funeral Directors

We decided to go with F.W.Jones after using them for our other family members over the past years. We were very happy with how lovely our mother looked in the Chapel of rest. The funeral itself was beautiful. However we booked the flowers through the funeral directors and I must say we were extremely disappointed and upset. We received a number of comments from other family members whom were quite shocked that they had never seen anything like it. We had opted for Mum and Nan and it was difficult to read that this is what was actually spelt out.
Apr 15th, 2023

Unfortunately, the service provided by F W Jones was a complete shambles from start to finish. The initial meeting to arrange the funeral was somewhat similar to being sold a new kitchen. The person who met with us was 10 minutes late, disorganised and started the meeting by simply shoving brochures under our noses. My father had a pre-paid plan but ended up wanting a very simple service so we asked to make some changes. We no longer wanted/needed a registrar, despite the fact that one had already been paid for. Instead, we asked to use the funds to pay for something else (car, flowers) but were told this wasn't possible. Anything additional was extra cost. Anything we no longer wanted/needed simply meant we lost the money. We then had an issue with a missing wedding ring and were promised that somebody was looking into it and would get back in touch with us. However, we never heard anything back. Thankfully, the bereavement office at RUH were very helpful and were able to track the ring down for us. Whilst the actual funeral service itself went fairly smoothly, we then had an issue with my father's ashes which were eventually (after having to chase) delivered to us in a plain cardboard box instead of the urn that we ordered. Somebody had to then come and pickup the ashes, transfer them into the urn, and then deliver them back to us. All in all, we found the experience to be very unprofessional and emotionally exhausting. Losing a loved one was bad enough but having to deal with this mess made it so much worse.
Feb 18th, 2023

The funeral was perfect. The Jones family undertakers have conducted the funeral of all five of my deceased relatives. They were very courteous and caring. This made the day easier. They remembered things I forgot. Such as the family bible and my mother's embroidery. First class service. Thank You.
Jan 5th, 2023

Incredibly helpful and very sympathetic during a difficult time. Nothing was too much trouble for them, always willing to talk and explain all the options available to us. The day of the funeral was handled with dignity and respect and also very efficient. Couldn't have asked for more. Fran and the team made everything so much easier for the family and it was very much appreciated.
Dec 28th, 2022

I was treated with total respect, honesty, compassion when my mum passed away, all the staff I spoke to either on the phone or in person were so kind and understanding which made a difficult situation for many reasons more bearable thank you all again.
Oct 20th, 2022