Warman-Freed Pharmacy

Apr 8th, 2023

I haveused this pharmacy for years, since 2004, and never had a problem. The last two visits theyve been completely dismissive of my questions to the pharmacist - I dont know if theyve had a new pharmacist as not had a prescription for years so cant say whether its the same woman - but have bought a lot of other items there on a very regular basis. The pharmacist is rude and uncaring when I was distressed. Prefer to use an independent shop but definitely wont be returning. Need to be careful how you treat loyal customers with Boots opposite
Mar 8th, 2023

This place has awful customer service. Firstly theyre always under staffed and the staff are all under trained. They cannot carry out a refund or exchange. I was sold iron pills of 100 tablets that where out of its packaging. So when i got home the product seal was open with only 20 pills from the 100 pills. I had to come back to the pharmacy as i was worried they will not accept it the next day. When i got to the pharmacy and explained to the same cashier the pills where not sealed and missing. She explained she cannot exchange as they do not have anymore boxes of 100 pills and only 28 pill packs, so she said she is happy to give me 3x 28pill pack and i will have to pay the difference. Clearly basic maths is not required for a cashier position, so i would receive 84 pills and pay more rather than 100 that i paid for. She then told me she cannot give me a refund because she doesnt have the pin for the cashier, apparently there was another cashier lady who did have the pin but was too scared to get into trouble if she gave a refund. I explained that i cannot go back tomorrow as i work and I want a refund to purchase the item at another pharmacy since i do not trust them given that the items do not have a seal or original packaging. The cashier then explained that she will have to call her manger to allow her to get refund. 1 hr later no answer from the manager, so she calls the supervisor called Nash who then tried to sell me the same 3 pack of 28 again. I was a former employee of the company perrigo, and i know this guy. Its so shameful that as i explained that i was former employee and use to come to the store frequently, he refused to speak to me on the phone and refused to give me the store managers email. When i asked for Nashs surname he then lied by saying its Petal, even though he is Eastern European. Even though they did not give me a email address they told me to call me tomorrow which they did not. Honestly avoid this pharmacy at all cost, if they do not mess around with your medication they will insult and lie to your face whilst treating you badly.
Mar 16th, 2023

Mar 7th, 2023

The employees of the pharmacy department are extremely unintelligent, and their treatment with customers is awful . I never go there
Mar 7th, 2023