Chigwell Tours & Visits Ltd
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All Saints House/Romford Rd
Chigwell Row Ward, eng IG7 4QD - (208) 500-9912
Hours
Chamber Rating
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Kev Atkinson
My wife, mother in law and two elderly relatives were booked for the unaccompanied train and bus tour with afternoon tea. We were told to go to the wrong tea room when we arrived. So we had to buy our lunch at an alternative venue at a cost of 104.20. I approached the company for a refund to the value of these meals. It was refused and we were offered the 50 which we paid for the afternoon teas. I even pursued the matter with 3 Counties Radio customer complaints show to no avail. As a matter of principle I took the company to the small claims court and won the case. I would urge anyone else who has had the same experience (and there are many) to do the same. The managing director was unhelpful, and completely unprofessional. I would not recommend this company as they are completely disorganised and have no idea regarding customer care. I would add that the volunteers at the train station were extremely knowledgeable and you can see that they love the work they do.
Dec 30th, 2022 -
John Bates
Very helpful lady on the phone
Dec 30th, 2022 -
o e
Just heard Chigwell Tours getting praise on the BBC! Well done to this local business!
Nov 1st, 2022 -
Richard Lewis
A disappointing experience and company
Oct 31st, 2022 -
Jake Stone
Awful customer service
Oct 30th, 2022
Contact Info
- (208) 500-9912
Questions & Answers
Q What is the phone number for Chigwell Tours & Visits Ltd?
A The phone number for Chigwell Tours & Visits Ltd is: (208) 500-9912.
Q Where is Chigwell Tours & Visits Ltd located?
A Chigwell Tours & Visits Ltd is located at All Saints House/Romford Rd, Chigwell Row Ward, eng IG7 4QD
Q What is the internet address for Chigwell Tours & Visits Ltd?
A The website (URL) for Chigwell Tours & Visits Ltd is: https://chigwelltours.co.uk/
Q What days are Chigwell Tours & Visits Ltd open?
A Chigwell Tours & Visits Ltd is open:
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 9:30 AM
Thursday: 9:30 AM - 9:30 AM
Friday: 9:30 AM - 9:30 AM
Saturday: Closed
Sunday: Closed
Monday: 9:30 AM - 5:00 PM
Q How is Chigwell Tours & Visits Ltd rated?
A Chigwell Tours & Visits Ltd has a 2.8 Star Rating from 8 reviewers.
Hours
Ratings and Reviews
Chigwell Tours & Visits Ltd
Overall Rating
Overall Rating
( 8 Reviews )Kev Atkinson on Google
My wife, mother in law and two elderly relatives were booked for the unaccompanied train and bus tour with afternoon tea. We were told to go to the wrong tea room when we arrived. So we had to buy our lunch at an alternative venue at a cost of 104.20. I approached the company for a refund to the value of these meals.
It was refused and we were offered the 50 which we paid for the afternoon teas.
I even pursued the matter with 3 Counties Radio customer complaints show to no avail. As a matter of principle I took the company to the small claims court and won the case. I would urge anyone else who has had the same experience (and there are many) to do the same.
The managing director was unhelpful, and completely unprofessional. I would not recommend this company as they are completely disorganised and have no idea regarding customer care. I would add that the volunteers at the train station were extremely knowledgeable and you can see that they love the work they do.
John Bates on Google
Very helpful lady on the phone
o e on Google
Just heard Chigwell Tours getting praise on the BBC!
Well done to this local business!
Richard Lewis on Google
A disappointing experience and company
Jake Stone on Google
Awful customer service