Kismat Tandoori

Used to order from this Indian weekly, have spent hundreds of pounds here. Recently moved house and first time ordering to new address. From the moment we first called they were rude, had to tell them our address 6 times as kept interrupting us and talking to someone else off the phone. We made our order and after an hour and a half we called up to enquire where our food was. They started shouting at us telling us theyd tried to deliver but nobody answered. We have a history log of who calls our bell so we know they didnt. After telling them this they (still shouting) tell us we told them the wrong address. We know we didnt because we had to repeat it to them 6 separate times and got them to repeat it back to us. The man was being very aggressive on the phone so I told them to forget it. Not sure if theres new management or something, but Im disgusted at how weve been treated. They obviously didnt recognise us from our new address as theyre usually lovely and helpful. But if this is how they treat new customers its a wonder they have any. Will not order from this restaurant again.
Jul 4th, 2022

Rude horrible staff, Ive ordered a lot of food from this place, but tonight my son who is very fussy just wanted chips, I rang them to order and collect a portion of chips to be told we dont do chips I said well you usually do, his response was no, not for just that I put the phone down, he was rude with a disgusting attitude, we used to have 1-2 takeaways a week from there, always over 50 - to be honest the food has gone down hill rapidly, definitely go somewhere else, theres a lot better than this
Apr 20th, 2023

Lamb tikka, lots of it but a little bit too chewy, tasted nice though, bombay potato really nice
Jul 31st, 2022

Its a shame, this used to be my favourite Indian take-away. Now a-days the food is nothing like it used to be, and on top of that the staff are terribly rude, I have just waited 1.5 hours with no communication whatsoever about where our order is, they said they knocked and no one answered, but we are in a flat and they never rang our number. On the phone they was very rude and clearly lying about not delivering our order. Indian Ocean in Theydon Bois is much better, don't waste your money here
Jul 17th, 2022

My experience is so bad with them, they dont know how to talk, delivery man said he is the owner himself so i have to come to pick the order somewhere half of the way. So he refused to come to my door and left and harassing me now for my money. Plz never order from KISMAT TANDOOR they dont know how to treat their customers.
Feb 18th, 2022