O2 Shop Chichester

Shop assistant was as helpful as possible. But she was badly let down by customer services.
Oct 16th, 2022

Aug 27th, 2022

Aug 16th, 2022

Was totally amazed at the customer service . Went in to purchase a new phone, but O2 no longer sell phones, monthly contract only. Our phone was dying and wanted a SIM Free deal . The assistant searched and found where we could purchase the phone we required, and then we returned to the shop and a full data transfer was done from old to new phone . Been customers for 30 years , 3 users, this shop has always been so helpful . BIG shout out to Mollie xx
Aug 14th, 2022

On Thursday 13th April 2023 I popped into the O2 Store on North Street, Chichester around 5pm to make an enquiry, the enquiry I made was to see if my contract allowed me to upgrade my phone at any point during my contract, to which the heavily tattooed arm sales agent replied 'no' this is due to the date parametersin which my current phone contract was set up (December 2020), this means it doesn't qualify for the O2 'Switch Up' offer, I was also told I need to see my contract out before I can upgrade my phone or pay thecontract off, I completely understandthese terms, however, on my visit I was ready to buy a new phone, and was willing to sit down and work out a new deal, but the the sales agent showed no desire to want to give me any further information or discuss whichphone I'm looking to upgrade to, In the end I just walked out and left pretty disappointed, I've bought several phones from this store and never been so poorly handled by a sales agent, I won't be going back. I work in sales and if a customer comes into see me with such a short period left on their agreement, they would be sat down at my desk within minutes, and the process would be underway, you really don't need to be that good to be good, it's just basic business in what is a highly competitive world. I hope the O2 area managers get to see this review, there's plenty of other network providers out there which I'll be looking to give my business to.
Apr 18th, 2023