The White Company

Appalling customer service by the store assistant manager. I asked my husband to purchase me a dress from the store that was sold out in my size online. Looking after 3 young children I dont go to town often and he works around the corner from the store. We both receive TWC catalogues and the seasonal discount cards. However as he had my card with him and his one was in my wallet, he was refused the discount as I wasnt present and the discount has finished 2days ago (we havent received the new Summer catalogue with the new card yet). He wasnt showing on the store database but never was offered to sign up, I guess they were in a rush to close the store so could not be bothered. I have worked in retail in managerial role for many years before and there was no need to be rude and unpleasant. Not to mention that on occasions that I have visited the store in person the customer service was very poor. Staff wont say hello or approach unless you chase after them and then often you left with poor service. Very disappointing and will not be shipping in that store again.
Mar 28th, 2023

Staff with no customer service skills. Its always been like this unfortunately. Doesnt cost a penny to be courteous and polite.
Feb 7th, 2023

Great place
Jan 17th, 2023

Jan 4th, 2023

Amazing store with amazing Staff. Hannah was very helpful and Professional. Will be going back
Dec 27th, 2022