Bw Trading Ltd.

AVOID AT ALL COSTS. SCAM COMPANY. SELLING OVENS NOT AS DESCRIBED AVOID AVOID AVOID AVOID AVOID I ordered a pizza oven last April costing 750 we thought to go dear and have a better one as it had more insulation in etc.. After only having the oven 6 months all the render started falling off back to the brick. which then raised the question where is the insulation???. After contacting them with the issue they didn't reply so we had to go to trading standards to go further. Still going on as they don't reply.
Feb 10th, 2022

Initial failure is the appalling customer service! Absolutely no need for it. Secondly the pizza oven looks the part (when you finally receive it) but is very badly built. Oven cracks hugely despite following the instructions for curing the oven. This is due to the lack of insulation in the oven. A proper pizza oven shouldnt get hot to the touch and shouldnt lose a lot of heat through the base. These do! Instead of the proper ceramic fibre blanket they use basic fibreglass loft insulation. Would never buy again!
Sep 14th, 2021

A close escape tonight, managed to get a refund. No communication at all, no phonr number. Told Oven would arrive in 2 weeks, then enquired and told it would be another 4 weeks. AVOID AT ALL COSTS!!!
Aug 22nd, 2021

Poor service, initial service in 2018 was average but did the job, with a decent enough product for the price, upon trying to buy replacement parts over a 3 month period when I actually got a reply to the occasional email I was told shipping in the next day or next week which never happened. There's better suppliers available
Jul 28th, 2021

Please be very aware this company cares nothing about its customers once it has your money. You can not contact.them and after service is atrocious. I purchased a thousand pounds oven which turned up the wrong colour and damaged. I have emailed them and they agreed a pot of paint and some tools. Ha ha ha. They will not respond to any form of communication. One of my worst online experiences. DONT buy from them. Wish I read these reviews before I purchased
Jun 18th, 2021