NIBE Energy Systems Limited

Would not recommend NIBE heat pumps based on my experience. Broken down after only 18 months and replacement part not available for 2 weeks, so I have been left with no heating. They either need to sort the reliability or the customer service.
Feb 11th, 2023

Awful, they simply don't work - always breaking down and expensive repairs. AVOID at all costs.
Dec 22nd, 2022

Great company with a excellent selection of heatpumps!
Jul 15th, 2022

Took ages to answer the phone in spite of being told repeatedly I was number one in the queue. Then I was told it was not possible to speak to the technical department. I explained that I had spoken to a technical person previously and he was helpful in telling me how to reset temperature limiter alarm. I just needed to check my recall on this. At this point the receptionist asked me to explain to her, she would talk to technical and then come back to me, which to be fair, she did. What a crazy approach! (If anyone is interested, for an S1155, you remove the front panel and it is button FQ10-S2. You need a pen, as the button is in a hole, recessed behind a protective panel).
Dec 9th, 2021

I spent 2 days trying to get product information for my architect. They passed me to a field person and said I had to call him. After 2 days and various messages with no call back I called the UK office again but was fobbed off saying someone will call me back. If I worked in this company I would be embarrassed reading some of these reviews and knowing that sales folks don't even call potential customers back. All I wanted was 3 ground source heat pumps for a manor house, 1 for the pool and 12 air source units for the cottages. I will advise the architect that we need to use an alternate because they don't communicate quickly with the customer so have no hope of actually getting a quote and the systems.
Oct 16th, 2021