Elliot Mather Solicitors LLP

Apr 20th, 2023

We used Elliott Mather for our first house 3 years or so ago, and I couldn't fault their service. The solicitor we had (Lisa I think) was great, she was very helpful and made our first purchase very easy and stress free. Because of our previous experience, we used them again for the sale and purchase of our new home, however we didn't find the service as good this time around. Replies to emails were slow, near impossible to get our solicitor on the phone and things were missed that incurred further charges. They failed to let us know when the completion did not go ahead, meaning we moved out of the house and put our belonging in storage which should have been for 3 days, but actually meant we didn't have our stuff for around 2 months. We were virtually homeless for a period of time, which could have been avoided if our solicitor/estate agents had communicated with each other better. After a very stressful 3 months or so, when we finally completed, they didn't manage to sort the equity out to be paid in to our bank - despite us needing to use it to pay for carpets being laid the next day. We paid 30 to rush the payment through so we could get the money on Monday, alas the payment didn't arrive in our bank until mid afternoon on Tuesday. To make the situation worse, we were around 4-5k short because the solicitor had made an overpayment on what we owed to our mortgage and paid an early repayment charge 3.5k that wasn't due because we ported our mortgage. We had to spend time recovering the money because Elliot Mather claimed they weren't able to do it. Halifax confirmed Elliot Mather were at fault as they failed to tick the correct box on the form. All in all, our most recent dealing with Elliot Mather was a shambles and has put us off ever considering using them again in the future. It's a shame, given our previous positive experience in buying our first home.
Apr 15th, 2023

Excellent surveying team
Feb 4th, 2023

Very pleasant, and friendly staff + a very welcome cup of coffee
Sep 9th, 2022

Sep 7th, 2022