ChargedEV

Got an Indra Smart pro installed on the 28th to charge my company vehicle, took a while to get a date but installer was a really nice guy and turned up on the day booked. Issues were after installation, 1st proper charge resulted in the EV consumer unit smoking causing us to be without power for 1 day with a house full of guests over the Easter bank holiday, was unable to get hold of charged EV as they were closed and no emergency contact so had to get someone else to check it was safe to turn power back on. Managed to contact Charged EV after the bank holiday Monday and they sent someone out but did not ring back to advise when they just turned up and thankfully was in, the issue was a melted MCB switch which was supposedly faulty. My main issue is there is no customer service after installation, and no response to emails or calls back. On a separate note I have called at least 6 times since the 28th to get a receipt as I need to claim the install back via company expenses and despite numerous promises 3 weeks on I am yet to receive a receipt or a call to advise when this will be provided. Lots of calls from sales to get the install, once paid good luck. .
Apr 17th, 2023

Nearly 10 months on and we still await the correctly specified cable. We were charged for an additional 35mtrs of 6mm cable, due to the distance our charger was from the source supply. 4mm cable was then fitted buy the installe. This resulted in many months of the car and wall box cutting the charge sessions short due to low voltage. The installer finally returned only to check all connections and blame the charge cable between the box and car. I replaced this cable with a new one and saw no change in the installations performance. After a conversation with the help desk where with my new found knowledge of voltage drop and cable diameter recommendations over distance, they agreed to another service visit. We have since had 3 no show appointments, and 2 appointments where the installer has not had sufficient cable length to complete the replacement of the 4mm cable. So we still have some 15 meters of 4mm cable on the supply a burnt out shut off switch that was bodged with some wago connectors and a wall box that still cuts out due to low voltage after a few hours of 20a charging. Just come and do your job please!
Apr 15th, 2023

Critical: Professionalism
Mar 23rd, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mar 14th, 2023

4 days out of 3 year warranty don't expect any response to goodwill request I sent the following letter seeking a goodwill gesture towards a car charger which was 4 days outside of a 3 year guarantee. I sent this on the 10th March and to date I had no response or even acknowledgement. I understand the charger was not covered by warranty but in the circumstances it is firstly rude not to respond and secondly unreasonable not to make some gesture as you will see. Dear sir / madam Please see the correspondence below in relation the EV charger installed at my home 3 years and 4 days before it stopped working and I reported the fault. I understand that technically it is out of warranty however I would have thought that as a good will gesture Chargedev would wish to consider some recompense. This is because in relation to the 3-year warranty; 1) The unit was first used on the 20th March 2020 even though it was installed a few weeks earlier. Therefore, the unit has been used for less than 3 years. 2) I reported it faulty 4 days beyond the 3-year warranty period 3) The engineer who replaced the unit informed me the fault would have been there for some time. I work for the NHS and my car was supplied through a salary sacrifice scheme by Tusker on behalf of my NHS Trust employer. The car is essential for my work and therefore I had to secure a replacement charger immediately. I did not have the opportunity to start these conversations when the unit stopped working. I understand that technically the warranty may have expired but for the reasons set out above it would seem reasonable for Chargedev to recognise in some way the costs I have incurred in a good will gesture. Your team, Alex and Josh and Jody have been very responsive however we have not been able to conclude the situation. I would be grateful if you could consider my request carefully. Many thanks John Date of experience:10 March 2023
Mar 27th, 2023