Ondrives Precision Gears

Feb 3rd, 2021

Purchased one item from them (order worth around 700), was told I could have x68 within 2 weeks and the balance in 6 weeks. When confirmation was sent it was totally incorrect, additional shipping charges and extended non-advertised lead times....automatically thought something was fishy. After 2 weeks I called to cancel the balance as the original x68 were not to our requirement, I was told we could not cancel as the items were being manufactured. Considering they are simple shock absorbers this was confusing. When i asked for more information as to why these could not be cancelled as it does not take 6 weeks to manufacture x82 spacers I was told "We cannot and will not divulge details of the manufacturing process/material lead times etc.". I asked to escalate (hoping I could gain greater understanding) and was similarly ignored/treated as a pest. Guys, a middle ground can always be found when cancelling orders with a month of lead time! Or at the very least a customer can have manufacturing explained to them rather than being ignored or treated poorly! I am now never going to use Ondrives if I have a similar requirement because of this poor communication. In short, poor service, unprofessional attitude and worrying amounts of disdain for their customers. Use Wixroyd if you need a Anti-vibration cylinder
Apr 1st, 2020

(Translated by Google) I hope 3018 is a good year for you. (Original) J espre que 3018 soit une bonne anne pour vous.
Oct 7th, 2017