AvantiGas LTD

Apr 27th, 2023

This company are just useless. I ordered a refill for my tank on 8th March 2023 when the gauge read 30% (as per instructions on their website). Delivery was supposed to be 10 - 15 working days. I updated the gauge readings online regularly to show that my gas supply was getting precarious, but nothing happened. When the gas finally ran out (two days ago) I rang their customer service number (had to hold for almost an hour) to be advised that this was now deemed an "emergency delivery". I called again this morning, and am still awaiting a confirmed delivery date. We have elderly relatives staying with us, and there has been no heating since Monday. I also raised a formal complaint via their website, but nobody has bothered to get in touch with me.
Apr 1st, 2023

The worst customer service I've ever experienced. A bunch of cowboys who are happy to endanger life with leaking tanks & equipment, leaving a site 50% completed for 4 months while gas leaks out & the equipment cuts off the supply to our cafe & holiday cottage complex. We have lost thousands of pounds in lost cafe & bistro sales & in cancelled holiday bookings, where we have had to cancel guests holidays, & refund those who have been affected by no heating or hot water. I intend reporting them to the HSE & Fire Service.
Mar 31st, 2023

Really appalling service. On automated deliveries but today we hit 0% on our tank and ran out completely - no heating, hot water, no hobs. I am pregnant and I have a 3 year old. Our new underfloor heating system is likely to get damaged as the plumber told us we must not run out of gas. We chased up Avanti Gas last week to say our tank was getting low (despite the fact the order had been generated on 6th March and we're on automated deliveries and we keep our readings up to date) and they said 'rest assured we won't let your tank run out'. We called today to explain the situation and were told we'd get a call back. No one ever did. It's absolutely appalling and no company can run like this. We have made a formal complaint and will be looking for compensation. Plus looking to move to a new provider as Avanti have breached contract.
Apr 3rd, 2023

Premier Gas taken over by Avanti.Awful company. Delivery requested at 20% on 31/1 & told delivery scheduled. Email received to expect delivery on 7/3 - no show, no update. Tank now on ZERO which is unforgivable. We are elderly, disabled & vulnerable, with no heating. Premier would have a delivery within days once notified we were at 20%. Now looking urgently for another supplier.
Mar 30th, 2023