Stoneacre Chesterfield (Unit 5)

Mar 20th, 2022

We've had many problems with Abarth Stoneacre Chesterfield over the 3 and half years. In 2018 we purchesed a brand new Abarth 595 and when we got home the was no floor mats in the car. I called Abarth uk and they said that there standard in the turismo. So we had to return to collect them 34 mile round trip. Next issue was the second service I got home and checked the oil level to find no oil on the dip stick. We had to return to have 2 litres of oil added another 34 mile round trip. In September 2021 we purchased another brand new Abarth 595 comp. When we got home we found no handbooks or service book in the car not good!!. I had the car booked in for a Tracker/alarm but the week before we was on holiday and the car was sat on the drive way. So I pulled out the main fuse. Because I had major concerns that the car could get stolen as these cars are high on the list. Unknowing to me when i refitted the fuse it caused a CAN bus error millage display flashing. Straight away I called abarth Chesterfield and explained. his attitude was shocking it will cost 120 to reset. I explained we had only had the a week and had just spent 25k with Stoneacre. And could they do It under warranty or half the cost. His words were" We are a business and are here to make money" He also asked me what do you do as a job and would you work for nothing!!. I told him I have my own Business and all of our customers we go the extra mile. After this phone conversion I'm done with Abarth Chesterfield. I called Abarth Nottingham explained the situation. they couldn't help me enough 45 later Car fixed and done the next Day. And the young lady on reception was a credit to the dealership. It a shame all dealer couldn't operate in this way.. I would avoid Chesterfield at all cost Well Abarth Nottingham we will see you in 3yrs for are next new car
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