Hamiltons of Chester

Poor service, took several phone calls to get a start date and completion
Dec 4th, 2020

Just had a beautiful stove installed by Hamiltons. I couldn't be happier with the service received. The units themselves are beautiful and of a high quality, thus making the package excellent value for money, but the biggest point worthy of recognition is the customer service. When the installation ran into a number of complications, due mostly to the age of the property, I was kept up to date with a number of photographs whilst Andy and his son worked tirelessly to find a solution to the issue. To say 'going above and beyond' is an understatement. I would recommend them to anyone looking for a professional finish and swift and thorough installation.
May 3rd, 2021

Shame you can't give 0 Would I recommend Hamiltons? No way, worst decision I made was having Andy install a multi fuel stove. All great until money handed over, then trying to get the install date was tricky, despite me checking the date I wanted was available. Supposed to arrive 9-9.30, no contact until noon then turned up at 2pm! Knocked it all out & then said he didn't actually have the stove! I was then ghosted for almost a month, not answering calls texts or emails. Install completed, eventually, then that evening he bombarded me with texts asking for the final payment, even asking me to pay via paypal, to a random womams account (I kid you not) using friends & family so he could avoid the 10% charges! I discovered a couple of weeks later that I should have had a number of certificates, which hadn't been issued, including a register plate, a commissioning sheet, a smoke test should have been done, a HETAS certificate & a Carbon monoxide detector should have been fitted too. I contacted HETAS, who confirmed this & they advised I give him chance to sort this out. Andy arrived a couple of days later after I said I'd been intouch with HETAS, to sort the certificates, excuses flowing as to why he hadn't done them, 'he knew he'd done everything right, he'd been doing it for years etc' so not to worry! He still didn't do a smoke test, said he didn't have time & he'd come back. The CO detector wasn't installed correctly, neither were there any instuctions. He never came back to do the smoke test & the certificates weren't uploaded online. The only way I got him back to finish the job properly was by opening a complaint witb HETAS. In short what a shambles, wouldn't touch this company with a barge pole, give them a wide birth if you want any work doing, & a word of warning if you've had work done make sure it complies with HETAS. He's now being investigated by HETAS, there seems to be quite a few disgruntled customers. YOU HAVE BEEN WARNED.
Nov 15th, 2022

Just had a Beautiful large mi fires Tinderbox Log burner fitted by Andy and although we did the fire opening and proprietary work, Andy and his team did the important stuff. They supplied expert advice recommending a very contemporary modern gorgeous log burner with a very large viewing window and completed the installation and the chimney liner Then completed the Hetas sign off. First class service... Highly Recommended, very knowledgeable and a great unhurried and perfect job! Thank you so much... Having looked at so many log burners in so much detail, Im really pleased we went with Andys recommendation... The next day we had it running all day even though it was baking hot outside as it was just simply Amazing.... Very Highly Recommended. Well Done Guys and thank you again...
Apr 23rd, 2021

Very professional and clean install. Friendly and trustworthy. Would highly recommend!
Dec 11th, 2020