Avis Car Hire - Chester

Only chose Avis as the office was near to the train station in Chester, but not really impressed with the office or car selection, which was a DS3 and found it hard to understand touchscreen controls, hand brake etc. Boot would only open when engine was off, which wasnt explained and no manual in car. Child Car seat was not acceptable for such a large and respected company as Avis. Reason given for the type offered was that the car had no isofix fittings, but found it did later, so then borrowed a friends seat and returned the Avis one before end of rental date, waiting for a refund. So will go back to previous choice of rental companies Ive used in the past, even though they are located out of the town.
Apr 30th, 2023

Sep 14th, 2022

Avoid, avoid, avoid. Vehicle had a small scratch on collection, which they said was insignificant and did not mark down on the form. After drop off they charged 1000 to my credit card without any discussion. This was more than the estimated repair bill for damage that was pre-existing. They refused to answer the phone or reply to emails to discuss. Avoid.
Feb 24th, 2022

I had to cancel and re-book the booking for this date in order to swap the car for an automatic due to personal reasons. Over 20 days on I am still yet to receive a refund for the original booking, and the customer care centre just doesn't answer the phone.
Jan 14th, 2022

Dec 8th, 2021