Thrifty Car and Van Rental Chester

Quite a rude and unhelpful branch. Provided a car with 26k miles that wasn't overly clean (stain on passenger seat, a grimy film over the gloss surfaces, someone's rubbish in the centre console). Had a trainee organise my rental who made some errors, which is fine, but then the manager told me I wasn't correct when I highlighted the mistakes the trainee had made during the booking, effectively calling me a liar (although she didn't use those words). Seems like the customer is absolutely not always right in the Thrifty handbook. No way I'd use them over County or Enterprise as a private customer, who give much better service and are on the same estate.
Feb 19th, 2023

Jul 28th, 2022

The manager, Lindsey, is incredibly rude and unhelpful! Watch out for hidden charges!
May 11th, 2022

Aug 18th, 2021

I have had several hire cars from Thrifty Chester and they have always been of a high standard and clean. Also on several occasions I have had an upgrade which I always appreciate as a petrol head. I find the fleet is far better than other hire companies in the area and they are easy to deal with.
Apr 11th, 2021